⭐ QUALITY POLICY – Netral Industrial Group

At Netral Industrial Group, excellence is a core principle embedded in every organizational layer. Guided by the fundamentals of Total Quality Management (TQM) and strengthened by an engineering-driven mindset, we aim to deliver reliable, sustainable, and high-performance products while maintaining our leadership in a rapidly evolving industrial landscape.

Our Quality Policy is not merely an operational guideline; it is a deeply rooted corporate culture integrated into all processes, ensuring efficiency, consistency, and continuous improvement across the entire organization.

Fundamental Principles of Our Quality Policy

• Full Compliance with ISO 9001

Operate and continually improve our Quality Management System in accordance with ISO 9001, integrating quality into every business process.

• Customer Focus

Meet and exceed customer expectations through timely, accurate deliveries and robust feedback loops designed to enhance overall satisfaction.

• Efficiency and Optimal Resource Utilization

Produce high-quality products at optimal cost levels, minimize waste, and reduce environmental impact through process optimization.

• Technology and Innovation

Adopt advanced technological solutions, anticipate market trends, and strengthen innovation through continuous investment in research and development.

• Zero-Defect Philosophy

Prevent errors through proactive measures, embed continuous improvement, and empower all employees to uphold excellence.

• Workforce and Equipment Productivity

Enhance employee competencies, maximize operational efficiency, and utilize technologically advanced machinery for consistent quality output.

• After-Sales Support

Deliver fast, effective, and solution-oriented after-sales services to ensure long-term customer satisfaction and loyalty.

• Environmental Responsibility and Sustainability

Apply eco-friendly production methods, protect natural resources, and prioritize energy efficiency throughout our operations.

• Risk Management

Implement robust risk mitigation systems and develop proactive strategies to minimize operational and financial risks.

• Supply Chain Management

Establish long-term, trust-based partnerships with suppliers while ensuring total quality control at every stage of the supply chain.

• Internal Communication and Transparency

Maintain clear and efficient communication channels to align all employees with our quality goals and ensure process traceability.

• Social Responsibility

Support community-oriented projects and contribute to a sustainable future as part of our corporate commitment.

⭐ CONTINUOUS IMPROVEMENT: 5S – Kaizen – Six Sigma

Netral Industrial Group implements globally recognized management methodologies to enhance productivity and quality:

• 5S

Ensures organization, cleanliness, and standardization across work environments, resulting in improved safety, speed, motivation, and quality.

• Kaizen

Drives sustainable performance through small, continuous improvements integrated into every workflow.

• Six Sigma

Minimizes defects, optimizes operational processes, increases efficiency, and maximizes customer satisfaction.

⭐ CUSTOMER SATISFACTION POLICY – Netral Industrial Group

At Netral Industrial Group, we consider our customers not only business partners but also our most valuable assets.
Customer satisfaction is therefore not a goal—it is a fundamental principle shaping all our business processes.

We approach every request, inquiry, and complaint as an opportunity to improve, ensuring transparency, speed, and accuracy across all interactions.

Core Principles of Our Customer Satisfaction Policy

• Compliance with ISO 10002 and Legal Regulations

Ensure full compliance with ISO 10002 requirements and all applicable legislation related to customer satisfaction.

• Transparent and Customer-Centered Service

Address customer needs quickly, clearly, fairly, and through accessible communication channels.

• Effective Complaint Resolution

Handle complaints objectively, confidentially, transparently, and with full accountability.

• Continuous Improvement and Feedback Culture

Treat every customer feedback as a source of improvement for processes, services, and quality.

• Employee Training and Development

Empower employees through regular training programs to reinforce customer-focused behavior and service excellence.

• Technological Innovation and Fast Response Times

Utilize modern digital technologies to deliver faster, more precise customer service.

• Sensitivity and Empathy

Approach customer issues with understanding and responsibility, providing solution-oriented support at every stage.

• Data Privacy and Protection

Maintain strict confidentiality of customer data and use all information in accordance with legal frameworks.

• Strategic Partnership with Customers

Consider customers as long-term solution partners, aiming to create mutual value and collective growth.

• Continuous Monitoring of Customer Satisfaction

Regularly analyze customer feedback and take proactive actions to maintain and elevate service quality.

⭐ ENVIRONMENTAL POLICY – Netral Industrial Group

Netral Industrial Group is fully committed to minimizing its environmental impact and supporting a sustainable future.
We manage natural resources efficiently, prevent pollution at its source, and promote eco-friendly practices across all operations.

Key Principles of Our Environmental Policy

• Compliance with ISO 14001

Maintain an Environmental Management System aligned with international standards and legal obligations.

• Continuous Improvement

Regularly review environmental performance and implement innovative solutions for improvement.

• Pollution Prevention

Adopt preventive measures to eliminate or reduce environmental impacts before they occur.

• Awareness and Training

Raise environmental consciousness among employees through systematic training and participation.

• Conservation of Natural Resources

Enhance energy efficiency, manage water responsibly, and preserve natural ecosystems.

• Waste Management and Recycling

Reduce waste generation, ensure proper waste segregation, and strengthen recycling processes.

• Social and Environmental Responsibility

Support environmental and social initiatives that contribute to a sustainable and responsible society.